Frequently Asked Questions
Everything you need to know about shopping with Industrie AU.
What are your shipping options within Australia?
We offer Standard Shipping for a flat rate of $10, which typically takes 3-5 business days. Express Shipping is available for $15 and usually arrives within 1-2 business days to most metropolitan areas.
How do I return or exchange an item?
If you aren't satisfied with your purchase, you can return full-priced items within 30 days of delivery for a refund or exchange. Items must be in original condition with tags attached. Please note that sale items are eligible for store credit only.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to track your parcel's journey.
How do I find the right size?
We provide a comprehensive Size Guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.
Do you ship internationally?
Yes, we currently ship to New Zealand, the USA, and the UK. International shipping costs and delivery timeframes are calculated at checkout based on your specific location.